At Essential Living Shop, we combine the timeless elegance of vintage ironmongery with modern convenience in our shipping and returns processes. Just as we carefully curate our collection of premium home, garden, and hardware essentials, we’ve designed these policies with the same attention to detail.

Shipping Information

Order Processing

We carefully prepare each order with the same precision we apply to selecting our architectural ironmongery and garden machinery spares:

  • Processing time: 1-2 business days
  • Orders placed after 2 PM PST will be processed the next business day
  • You’ll receive tracking information via email once your order ships

Shipping Options

Choose the delivery method that suits your needs, just as you would select between our ergonomic garden tools or Victorian-style hardware:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping
    • Includes basic tracking

Please Note: We currently cannot ship to some Asian countries and remote regions. Delivery times may vary during peak seasons or due to customs processing.

Our Return Promise

Just as we stand behind the quality of our premium garden furniture and mortice locks, we stand behind your satisfaction:

  • 15-day return window from delivery date
  • Items must be unused and in original packaging
  • Original proof of purchase required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Compost & Fertilizers (opened or unopened)
  • Cleaning & Polishing Products (liquid or chemical-based)
  • Personal Care Items from our Bathroom category
  • Opened Bakeware & Cooking Products

Return Process

Our return process is as straightforward as assembling our garden furniture:

  1. Initiate Your Return: Email us at [email protected] within 15 days of receiving your order (use our template below for faster processing)
  2. Wait for Authorization: Our Seattle-based team will respond within 2 business days with return instructions
  3. Package Securely: Repack items in original packaging with all accessories
  4. Ship Your Return: Send to our warehouse (address provided in authorization email)

Important: Return shipping costs are the customer’s responsibility unless the return is due to our error. For orders that qualified for free shipping, the actual shipping cost ($12.95) will be deducted from your refund.

Exchange Process

For exchanges (size/color/model only):

  • Follow the same steps as returns
  • Clearly indicate your preferred replacement item
  • Price differences will be adjusted (you’ll be invoiced or refunded accordingly)
  • We cannot exchange items to different countries than the original order

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method
  • Timeline:
    • Credit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Damaged or Incorrect Items

If you receive a damaged item or wrong product (like receiving garden tools instead of bakeware):

  • Contact us within 48 hours of delivery
  • Include photos of the damaged/incorrect item and packaging
  • We’ll arrange for a replacement or refund and cover return shipping

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number]

Dear Essential Living Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return:
– [Product Name]
– [Product Code/SKU if available]
– Quantity: [X]

Reason for return: [Please specify – wrong item, defective, changed mind, etc.]

For exchanges, I would like:
– [New Product Name]
– [Product Code/SKU if available]

I confirm that:
– The item is unused and in original packaging
– I have included all original accessories and documentation

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Contact Us

Have questions about our shipping or returns? Contact our Seattle-based team:

Essential Living Shop
2201 Main Street, Seattle, US 98109
Email: [email protected]

We appreciate your trust in Essential Living Shop, where we blend the durability of general ironmongery with the charm of vintage home essentials.