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At Essential Living Shop (“we”, “us”, or “our”), operating at odellliving.com, we value your trust just as you value the quality of our home, garden, and hardware essentials. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our website and services.

1. Information We Collect

We collect information to provide better services to all our customers—from professional gardeners to vintage hardware enthusiasts:

  • Personal Information: When you make a purchase, create an account, or contact customer service, we collect information such as your name, email address, shipping address, payment details (processed securely through our payment partners), and phone number.
  • Transaction Information: Details about products you purchase, including garden tools, architectural ironmongery, or bakeware essentials.
  • Technical Information: IP address, browser type, device information, and how you interact with our website (pages visited, time spent, etc.).
  • Location Data: Approximate location based on IP address to determine shipping availability (excluding some remote areas).

2. How We Use Your Information

Like selecting premium garden machinery spares or the perfect mortice lock, we handle your data with precision and care:

  • Process and fulfill your orders for quality home, garden, and hardware products
  • Provide customer support from our Seattle-based team
  • Improve our website and product offerings (such as our ergonomic garden tools or Victorian-style ironmongery)
  • Send service-related communications (order confirmations, shipping updates)
  • Prevent fraud and enhance security (just as our SSL encryption protects your transactions)
  • With your consent, send marketing communications about new products or special offers

3. Data Sharing and Disclosure

We treat your data with the same discretion we apply to our premium kitchen and bakeware selection:

  • Service Providers: We share necessary information with trusted partners who assist with payment processing (Visa, MasterCard, JCB, PayPal), shipping, and website operations.
  • Legal Compliance: We may disclose information if required by law or to protect our rights, customers, or property.
  • Business Transfers: In case of merger or acquisition, customer information may be transferred as a business asset.
  • International Transfers: As we serve customers globally (excluding some regions), data may be processed outside your country but with adequate protections.

We never sell your personal information to third parties.

4. Data Storage and Security

We protect your data with the same durability as our garden tools and hardware products:

  • SSL encryption (256-bit) for all data transmissions
  • Secure storage with access limited to authorized personnel
  • We do not store complete payment card details on our servers
  • Regular security assessments of our systems

While we implement robust measures, no system is 100% secure. We encourage customers to use strong passwords and consider PayPal checkout for additional privacy.

5. Your Rights and Choices

Just as you have options when selecting compost, fertilizers, or hosepipe fittings, you have choices regarding your data:

  • Access & Correction: You may review and update your account information
  • Deletion: Request deletion of personal data, subject to legal requirements
  • Marketing Preferences: Opt-out of promotional emails at any time
  • Data Portability: Request a copy of your data in a machine-readable format

To exercise these rights, contact us at [email protected]. We’ll respond within 30 days.

6. Cookies and Tracking Technologies

Like carefully selecting cupcake decorations or garden furniture, we use cookies thoughtfully:

  • Essential Cookies: Necessary for website functionality (shopping cart, secure checkout)
  • Performance Cookies: Help us improve our website (analytics on page visits)
  • Marketing Cookies: With consent, help show relevant ads for products like our bakeware or cleaning supplies

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7. Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this policy periodically, just as we update our product offerings of garden tools and houseware. The updated version will be posted on our website with a new “Last Updated” date.

9. Contact Us

For privacy-related questions, contact our Seattle-based team:

Essential Living Shop
2201 Main Street, Seattle, US 98109
Email: [email protected]

Thank you for trusting Essential Living Shop with your home, garden, and hardware needs—and with your personal information.