Welcome to Essential Living Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium home, garden, and hardware products, shipping policies, and more. If you don’t find what you’re looking for, our Seattle-based customer care team is always happy to help at [email protected].
About Our Products
What types of products does Essential Living Shop specialize in?
We curate premium quality essentials for your home and garden, including:
- Durable hardware and ironmongery (both architectural and general)
- Thoughtfully designed kitchenware and bakeware
- Professional-grade garden tools and furniture
- Practical home solutions from bathroom to laundry
Are your garden tools suitable for professional use?
Yes! Our ergonomic garden tools are designed for both home gardeners and professionals. We select products that combine durability with comfort, whether you’re maintaining a small flower bed or managing larger landscapes.
Do you offer vintage or specialty hardware items?
Absolutely. Our architectural ironmongery collection includes Victorian-style pieces and specialty hardware perfect for restoration projects or adding character to your home. These items are carefully sourced for both aesthetic appeal and lasting quality.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account lets you track orders, save your preferences, and checkout faster in the future.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. Once your order has shipped, we can assist with returns upon delivery.
Shipping & Delivery
Shipping Update: We ship worldwide except select remote areas in Asia and other regions. All orders are processed in 1-2 business days from our Seattle warehouse.
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping ($12.95 USD): 10-15 business days after dispatch via DHL/FedEx (tracked)
- Free Shipping: 15-25 business days after dispatch via EMS for orders over $50 USD
Do you ship to my country?
We ship globally except certain remote areas (particularly in Asia). During checkout, our system will automatically confirm if we can deliver to your address. For specific inquiries, email our customer care team with your location details.
How will I know when my order ships?
You’ll receive a shipment notification email with tracking information as soon as your package leaves our warehouse. Most carriers provide detailed tracking updates throughout transit.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. All payments are processed through encrypted systems for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your full payment details on our servers. For added security, you may choose PayPal checkout which keeps your financial information private.
Returns & Exchanges
What is your return policy?
We stand behind our products with a 15-day return policy from the delivery date. Items must be unused and in original packaging. Please initiate returns by emailing [email protected] with your order number and reason for return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label and promptly replace the item.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5 business days and typically appear in your account within 7-10 business days, depending on your financial institution.
Quality Promise: Every Essential Living Shop product is selected for its ability to simplify and enhance your daily life. If something doesn’t meet your expectations, we want to know and make it right.
Contact Us
For questions not covered here or personalized assistance with your home and garden needs:
Email: [email protected]
Physical Address: 2201 Main Street, Seattle, US 98109
Thank you for choosing Essential Living Shop, where we deliver quality to your doorstep and help make every day a little more effortless.